Our Maintenance & Repairs service ensures your property stays in top condition while keeping costs under control. With an in-house team and a licensed plumber on staff, we handle most issues faster and cheaper than calling outside contractors.
In-House Expertise
Our maintenance team includes a supervisor, two technicians, and a licensed plumber — all employed directly by Puget Properties. This means faster response times, lower costs, and consistent quality. For specialized work, we maintain a network of vetted, licensed contractors.
24/7 Emergency Response
Tenants can submit maintenance requests online or call our emergency hotline any time, day or night. We triage requests by urgency and respond accordingly — emergencies within hours, routine requests within 24-48 hours.
Predictive Maintenance
Our AI system tracks maintenance history, property age, and seasonal patterns to predict when systems are likely to need attention. By addressing issues proactively, we help owners avoid expensive emergency repairs and extend the life of major systems like HVAC, plumbing, and roofing.
Transparent Pricing
You approve all non-emergency repairs above a set threshold before work begins. Every repair is documented with photos and receipts, and you can track everything through your owner portal.