Frequently Asked Questions

We serve Seattle, Kent, Auburn, Everett, Bellevue, Renton, Federal Way, and Tacoma — covering the greater Puget Sound and Pacific Northwest region.

We manage single-family homes, condos, townhouses, duplexes, and small multi-family properties (up to 20 units). We work with both residential rental properties and investment portfolios.

Our management fees are competitive and transparent. We typically charge a percentage of monthly rent collected, with no hidden fees. Contact us for a free, no-obligation quote tailored to your property.

We use a comprehensive screening process that includes credit checks, criminal background checks, eviction history, employment verification, income verification, and previous landlord references. Our AI-powered risk scoring evaluates 50+ data points for each applicant.

Our AI systems analyze real-time market data to optimize rental pricing, predict maintenance needs before they become emergencies, identify at-risk tenants early, and provide actionable insights to maximize your ROI. This technology gives our clients a measurable edge over traditional property management.

Tenants submit requests through our online portal or call our 24/7 emergency hotline. We triage by urgency — emergencies are handled within hours, routine requests within 24-48 hours. Our in-house maintenance team, including a licensed plumber, handles most repairs directly.

On average, we fill vacancies within 14-21 days. We market your property across 20+ listing platforms, conduct professional showings, and use AI-optimized pricing to attract qualified tenants quickly without underpricing your property.

Yes. You get detailed monthly income and expense statements, access to our 24/7 owner portal for real-time financial tracking, and comprehensive year-end tax documentation including 1099 forms.

We have a structured delinquency process: automated reminders before rent is due, immediate follow-up on missed payments, formal notices as required by Washington state law, and eviction proceedings if necessary. Our AI system also identifies at-risk tenants early so we can intervene proactively.

Absolutely. Our owner portal gives you 24/7 access to financial statements, maintenance requests, lease documents, inspection reports, and AI-generated performance insights. Everything is available on any device.

Yes. While our screening process keeps eviction rates below 2%, we handle the full eviction process when necessary — including serving notices, filing with the court, and coordinating with legal counsel, all in compliance with Washington state landlord-tenant law.

Contact us for a free property evaluation and management quote. We'll assess your property, discuss your goals, provide a transparent fee proposal, and can typically begin managing your property within 1-2 weeks of signing on.

We offer flexible management agreements with a 30-day cancellation notice period. We believe in earning your business through results, not locking you into long-term contracts.

Yes. We proactively manage lease renewals, including market rate analysis, renewal negotiations with tenants, and preparation of new lease documents. Our AI pricing engine ensures renewal rates are optimized for both retention and revenue.

Yes. Puget Properties is fully licensed to operate in Washington state and carries comprehensive liability insurance. Our team members hold all required licenses and certifications for property management and maintenance work.