Privacy Policy

Information We Collect

We collect information you provide directly to us when you inquire about our services, enter into a management agreement, or communicate with us. This may include:

• Name, email address, phone number, and contact information
• Property details including addresses, unit counts, and property characteristics
• Financial data related to property management, including rent amounts, expenses, and banking information
• Tenant screening information including credit reports, background checks, and rental history
• Communications you send to us, including maintenance requests and support inquiries
• Device information, including browser type, operating system, and IP address when using our owner portal

How We Use Your Information

We use the information we collect to:

• Manage properties on behalf of property owners, including marketing, leasing, and maintenance coordination
• Screen prospective tenants using credit, criminal, eviction, and employment verification data
• Process rent payments, security deposits, and owner disbursements
• Communicate with property owners and tenants regarding property-related matters
• Generate financial reports, tax documents, and performance analytics for property owners
• Provide AI-powered insights on rental pricing, maintenance predictions, and market trends
• Comply with applicable laws, regulations, and legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Tenant Screening Services: We share applicant information with credit bureaus and background check providers to evaluate prospective tenants.
• Maintenance Vendors: We share property access and contact information with licensed contractors and vendors to perform repairs and maintenance.
• Financial Institutions: We share banking information with financial institutions to process rent payments, owner disbursements, and security deposit transactions.
• Legal Requirements: We may disclose information if required by law, regulation, court order, or legal process, including landlord-tenant proceedings.
• With Your Consent: We may share information with your explicit consent.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of financial and tenant data with industry-standard encryption
• Regular security reviews and updates to our systems and owner portal
• Restricted access to personal information on a need-to-know basis

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and portal settings
• Understand how you interact with our website and owner portal
• Analyze website traffic and performance
• Improve our services and user experience

You can control cookie preferences through your browser settings. Disabling cookies may affect some features of our website and owner portal.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements for property management records.
• Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails.
• Data Portability: Request your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the information below.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

hello@pugetprop.com